Questions and Answers about QR Menu POS Integration

QR menu POS integration represents the connection between the digital menu scannable via QR code and the restaurant's point-of-sale system. On the Menivo platform, customers can scan the QR code at the table, browse the menu, and place orders directly from their phone. These orders instantly reach the POS system, where staff can view, manage, and process them without additional manual intervention.

The POS module in Menivo can be activated from the restaurant's admin panel. You can follow the step-by-step guide for activating the POS module to configure it quickly.

When a customer places an order through the Menivo QR menu, it is automatically processed and transmitted to the integrated POS system. The flow is as follows:

• The customer scans the QR code and selects products from the menu
• The order is sent with complete details: products, quantities, special notes, and order type (dine-in, pickup, or delivery)
• Staff see the order in real time in the POS interface
• The kitchen receives the information through the KDS (Kitchen Display System)
• The order status is automatically updated along the way: accepted, in preparation, ready

Learn more about how the POS works and how to use it effectively in Menivo.

Compared to a classic system where the waiter takes the order manually and enters it into the POS, QR menu POS integration brings concrete benefits:

• Reduction of human errors — the order comes directly from the customer, without transcription
• Higher speed — orders reach the kitchen instantly without intermediaries
• Staff efficiency — waiters can focus on the customer experience, not on taking orders
• Real-time visibility — the status of each order is immediately visible in the POS
• Reduced costs — less staff needed for taking orders
• Increased customer satisfaction — they no longer wait to be served in order to place an order

The Menivo platform supports several types of orders through QR menu POS integration:

• Dine-in order — the customer scans the QR code at the table and orders directly
• Pickup — the customer orders online and comes to pick up the order
• Delivery — the customer fills in the address and receives the order at home

Each order type includes specific fields: customer name, phone, address (for delivery), pickup time, and special notes. You can activate and manage online orders by following the complete guide for online orders in Menivo.

Setting up QR menu POS integration in Menivo follows a few simple steps:

• Create your account on menivo.io and add your restaurant (name, address, logo)
• Build the categories and products in the menu, with prices, photos, and descriptions
• Activate the POS module from the restaurant settings
• Configure the payment methods accepted in the POS
• Define the order types available to customers
• Generate the QR code and display it at the tables

To create your menu quickly, read our article about how to build your menu in 5 minutes.

Yes. Menivo offers a staff management system directly in the POS module. You can create accounts for each employee with different roles and permissions, so that each waiter or manager has access to the sections relevant to their activity.

This feature allows tracking each employee's activity and ensures that the QR menu POS integration process works smoothly regardless of shift changes. Check the detailed tutorial on creating and managing staff in the POS.

KDS (Kitchen Display System) is the digital screen in the kitchen that displays in real time the orders coming through the QR menu or entered directly into the POS. Through the KDS, cooks see exactly what needs to be prepared, in what order, and with what special customer specifications.

In Menivo, the KDS system works synchronized with the POS module and the QR menu, forming a complete chain: customer → QR menu → POS → KDS → kitchen. Learn more about what KDS means and how it works for restaurants.

Absolutely. Menivo automatically displays the allergens and nutritional values of each product directly in the QR menu, whether used standalone or integrated with the POS. This information is legally required for restaurants in Romania and can be easily added from the admin panel.

The platform even offers an AI allergen generator and an integrated nutritional values calculator. Read the complete guide about legal obligations regarding allergens in Romania and about the nutritional values calculator in Menivo to make sure you are compliant.

Menivo allows processing order returns directly from the POS interface. When a customer requests the return of a product or a partial cancellation of the order, the operator can initiate the return procedure from the admin panel, with documentation of the reason and automatic inventory update.

The process is simplified and transparent, ensuring a professional experience for both staff and customers. Full details in the step-by-step guide for managing returns in the POS.

The POS system in Menivo supports multiple payment methods, which you can configure according to your restaurant's specifics:

• Cash payment
• Card payment at the terminal
• Online payment (for delivery or pickup orders)
• Payment combinations (partial cash, partial card)

The configuration is simple and quick. Check the guide about payment methods in POS and how to configure them correctly.

Yes, Menivo allows managing multiple locations from a single account, depending on the chosen subscription plan. Each restaurant receives its own unique QR code, its own POS panel, and its own menu settings. This is ideal for restaurant chains or entrepreneurs who own multiple locations.

The limits on restaurants, categories, and products vary depending on the subscription. Find out how to choose the right subscription for your needs.

One of the great advantages of the Menivo platform is that menu changes — prices, new products, availability — are instantly reflected in the QR menu and the POS system, with no downtime. You can edit a product, change the price, or add a new category, and customers will see the updated information immediately after saving.

There's no need to print new menus or manually reconfigure the POS. Menivo's drag-and-drop editor makes everything simple. Read the complete guide about creating a menu in Menivo step by step to efficiently manage all changes.