Terms and Conditions

1. Who we are

The Menivo platform (available at menivo.io) is operated by WEB DESIGN BY PC MAINTENANCE S.R.L., a Romanian limited liability company registered with the Trade Register under no. J08/804/2018, tax identification number 39172796, not registered for VAT, with its registered office at Str. Viitorului, Săcele, Brașov County, Romania (referred to below as "Menivo", "we" or "the Provider").

You can reach us at office@menivo.io or by phone / WhatsApp at +40 770 322 147. We normally reply within 2 business days.

2. Definitions

• Platform — the Menivo web application and all its modules (QR digital menu, reservations, online ordering, POS, KDS, AI allergen and nutrition generator, analytics, blog and the WhatsApp assistant).
• User / Customer — the individual or legal entity that creates an account on the Platform, typically a restaurant, bar or café operator.
• Account — the individual space, protected by email and password, through which the User accesses the Platform.
• Subscription — the commercial plan chosen by the User, which determines the available limits and features.
• Content — any data uploaded by the User: product names and descriptions, prices, images, logo, contact details, opening hours, menu text.
• End consumer — the restaurant's own customer who scans the QR code, views the menu, leaves a review, books a table or places an order.

3. Acceptance of these terms

Creating an account, ticking the acceptance box at registration, or simply using the Platform constitutes full and unreserved acceptance of these Terms and Conditions, as well as of our Privacy Policy and Cookie Policy.

If you do not agree with these terms, please do not use the Platform.

You confirm that you are at least 18 years old and that, if you act on behalf of a legal entity, you have the legal authority to bind that entity to this agreement.

4. Your account

• You undertake to provide true, complete and current information at registration and to keep it up to date.
• You are solely responsible for keeping your password confidential and for all activity carried out through your account.
• Notify us without delay at office@menivo.io if you suspect unauthorised access.
• An account belongs to a single entity. You may not resell, rent out or transfer access to your account without our written consent.
• If you grant access to your staff (for example the staff roles in the POS module), you are responsible for their actions as for your own.

5. Content you upload

Your content stays yours. We claim no ownership over the menus, images, descriptions or data you upload.

You do, however, grant us a non-exclusive, worldwide, royalty-free licence, limited to the term of the agreement, strictly so that we can host, process, resize, translate and display that Content within the Platform and in your public menus — that is, exactly what is needed to deliver the service to you.

You warrant that you hold all rights over the Content you upload (including copyright in photographs) and that it does not infringe third-party rights and is not unlawful, misleading or offensive. You are fully responsible for the accuracy of prices, descriptions and product information.

6. Plans, pricing and billing

• The available plans, their limits and prices are those displayed on the pricing page at the time of subscribing. A free plan with limited features is available.
• Prices are expressed in EUR. The company is not registered for VAT, so invoices do not include VAT.
• Card payments are processed exclusively by Stripe Payments Europe, Ltd. We neither store nor have access to your full card number.
• Subscriptions are recurring: they renew automatically at the end of each billing period, at the price then in force, until cancelled.
• For every successful payment we automatically issue a fiscal invoice, sent by email and available in your account.
• If a payment fails, Stripe retries the charge. If the retries also fail, the account may be downgraded to the free plan or suspended, after prior notice by email.
• We may change prices. Changes apply from the next billing period and are communicated by email at least 30 days in advance. If you disagree, you may cancel before they take effect.

7. Cancellation and refunds

You may cancel your subscription at any time from your account. Cancellation takes effect at the end of the billing period already paid for — you keep access until then and automatic renewal stops. We charge no cancellation fee.

Right of withdrawal for consumers

If you are a consumer within the meaning of Romanian Government Emergency Ordinance no. 34/2014 (a natural person acting outside their trade or profession), you have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason.

Please note: Menivo is a digital service supplied immediately. By subscribing and starting to use the Platform before the 14-day period expires, you give your express consent to performance beginning and acknowledge that you lose your right of withdrawal once the service has been fully performed, in accordance with Article 16(m) of GEO 34/2014.

In practice most of our customers are professionals (restaurants, bars, cafés), in which case the statutory 14-day withdrawal right does not apply. For those situations we recommend the free plan, which lets you evaluate the Platform at no cost.

To exercise your right of withdrawal or request a refund, write to office@menivo.io. We review every request and reply within 14 days at the latest. Refunds are issued to the same payment instrument used for the purchase.

8. AI features

The Platform includes features powered by artificial intelligence: generating allergen lists, calculating nutritional values, translating menus, extracting products from photographed menus, generating images and the WhatsApp support assistant. These features rely on models provided by third parties (Anthropic, OpenAI).

• AI outputs are automatically generated suggestions, informative in nature, and may contain errors or omissions.
• You are required to review and validate any AI output before publishing it in your menu.
• Publishing an AI output in your menu turns it into information for which you take responsibility towards end consumers.
• We reserve the right to limit the number of AI generations in order to prevent abuse or disproportionate costs.

9. Allergens and nutritional information

Menivo is only a display tool. We do not know your actual recipes, your suppliers, the risk of cross-contamination in your kitchen, or changes in ingredients. Accordingly:

• We do not warrant the accuracy of AI-generated allergen suggestions or nutritional values.
• You are obliged to verify them against your real recipes and technical sheets before publishing.
• We are not liable for damage, allergic reactions or penalties resulting from incorrect information you publish in your menu.

10. Service availability

We make reasonable efforts to keep the Platform continuously available, but we do not guarantee 100% uptime. The service is provided "as is" and "as available".

We may carry out maintenance, updates or security work. For planned maintenance involving significant downtime we give advance notice by email or in the application and, wherever possible, choose low-traffic windows.

We are not liable for interruptions caused by factors outside our reasonable control: failures of hosting, network or payment providers, cyber-attacks, force majeure events or acts of public authorities.

11. Prohibited uses

You must not:

• upload unlawful content, content infringing intellectual property rights, defamatory, obscene or hateful content;
• use the Platform for spam, phishing or distributing malware;
• attempt to gain unauthorised access to accounts, servers, databases or content that is not yours;
• carry out automated scraping, load testing, denial-of-service attacks or any action affecting service stability;
• decompile, disassemble or attempt to reconstruct the Platform's source code;
• use the Platform to build a competing service;
• publish misleading prices or information to end consumers.

If these rules are breached we may suspend or close the account, immediately and without refund where the breach is serious or repeated.

12. Intellectual property

The Platform, its source code, design, interface, the "Menivo" name, the logo, documentation and all materials we publish are the exclusive property of WEB DESIGN BY PC MAINTENANCE S.R.L. or of our licensors, and are protected by copyright and trademark law.

Your subscription grants you a limited, non-exclusive, non-transferable and revocable right of use for the term of the agreement. It transfers no ownership rights.

13. Limitation of liability

To the fullest extent permitted by law:

• Our total liability for any claim relating to the Platform is limited to the amount actually paid by you in the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect damage: loss of profit, loss of goodwill, loss of data, business interruption or reputational harm.
• We are not liable for content you publish, for your relationship with end consumers, for orders or reservations received through the Platform, nor for your compliance with tax or food-safety obligations.

These limitations do not apply in cases of wilful misconduct, gross negligence, or where the law prohibits limiting liability — in particular towards consumers.

We recommend exporting your data periodically. We take backups, but we cannot guarantee full data recovery in every scenario.

14. Termination

• You may terminate at any time by cancelling your subscription and requesting deletion of your account.
• We may terminate on 30 days' notice by email if we decide to discontinue the service.
• We may terminate immediately in case of serious breach of these terms or persistent non-payment.
• Inactive free accounts may be deleted: we send a warning email after 6 months of inactivity and, if you do not sign in again, delete the account 30 days later.

On termination, public menus become unavailable and printed QR codes will no longer display content. We recommend exporting your data beforehand. Subsequent retention periods are described in our Privacy Policy.

15. Changes to these terms

We may update these terms to reflect legal, technical or commercial changes. The version in force is always the one published at this address, with the last-updated date shown in the header.

Substantial changes are communicated by email or through an in-app notice at least 30 days before they take effect. Continuing to use the Platform after that date means you accept the new version.

16. Governing law and disputes

This agreement is governed by Romanian law. We aim to resolve any disagreement amicably — please write to us first at office@menivo.io.

If we cannot reach a solution, disputes fall within the jurisdiction of the Romanian courts at our registered office, except where you are a consumer, in which case the protective jurisdiction rules provided by law apply.

Details of the remedies available to you, including the Romanian consumer protection authority (ANPC) and the European Commission's ODR platform, are set out on our dispute resolution page.