Complete guide: How to enable takeaway or delivery online orders for your restaurant

Discover, step by step, how to enable takeaway or delivery online orders directly from your Menivo QR digital menu — no external apps, no hidden commissions, with real-time notifications.

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Why enable online orders through Menivo?

Three reasons why modern restaurants choose to receive orders directly from the digital menu

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Setup in a few minutes

You activate the order type (delivery or pickup) directly from the admin panel, without complicated integrations.

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Instant notifications

You receive real-time notifications by email and in the app every time a customer places a new order.

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Zero commissions per order

Unlike aggregator platforms, Menivo does not withhold a percentage of the value of each order received.

How to enable takeaway or delivery online orders — step-by-step guide

Follow these simple steps and you will receive your first online orders in less than 10 minutes

Create your account and set up your restaurant

If you don't already have an account, sign up at menivo.io. Add your restaurant information: name, address, logo, and operating hours. This data will be visible to customers placing online orders. For complete setup details, check out our guide on how to configure restaurant settings and general information.

💡 Pro tip: Fill in the fields in both Romanian and English to also attract international customers or tourists.

Build or check your digital menu

Online orders work based on your digital menu. Make sure you have well-defined categories (e.g., Appetizers, Main Courses, Desserts) and that each product has a photo, price, and updated description. Customers will select products directly from the menu before placing their order. If you haven't created your menu yet, read our guide how to build your menu in 5 minutes.

💡 Pro tip: Add quality photos for each product — studies show that products with images are chosen 3× more often than those without.

Enable the order type: Pickup or Delivery

From the Menivo admin panel, go to the section dedicated to orders. You can enable two distinct order types: pickup (collection at the restaurant) and delivery (delivery to address). The system allows customers to specify their name, phone number, delivery address (required for delivery), and desired pickup time. They can also add special notes for the kitchen or courier.

💡 Pro tip: Enable both options simultaneously — some customers prefer to pick up the order themselves, others want delivery. Don't leave any opportunity uncovered.

Add allergens and nutritional information to products

Before you start receiving online orders, it is essential to complete the allergen information for each product in the menu — this is a legal obligation in Romania and in the European Union. Menivo provides an AI-based allergen generator that automates this step. Find out how it works in our guide: how to use the AI-based food allergen generator. You can also add nutritional values using the Menivo nutritional values calculator.

💡 Pro tip: Customers who order online pay close attention to allergens and calories. A transparent menu builds more trust and results in fewer returns.

Manage received orders and update status

Every time a customer places an order, you will receive an instant notification by email and through the Menivo admin interface. From the orders section, you can view all the details: selected products, customer data, delivery address, and added notes. Update the order status as it progresses: Pending → Accepted → In Preparation → Ready / Shipped → Completed or Cancelled. The customer is notified at each status change.

💡 Pro tip: Respond quickly to received orders — confirming in less than 5 minutes significantly increases customer satisfaction and reduces cancellation rates.

Generate the QR code and promote online orders

Once everything is set up, generate or update your restaurant's QR code from the QR Code section. Display the QR code on tables, at the entrance, on delivery packaging, and on social media. Customers scan the QR code, browse the digital menu, and place their order directly — no app download required. Learn more about how a QR digital menu works and how to promote it effectively.

💡 Pro tip: Add the digital menu link to your Instagram bio and Facebook page description to also capture orders from social media.

What you need to enable takeaway or delivery online orders

Check the list below before launching the online ordering feature

An active account on menivo.io — registration is free and takes less than 2 minutes
The restaurant created on the platform, with name, address, and operating hours filled in
At least one menu category and at least one active product with a price set
The allergen information completed for each product — mandatory under EU legislation; see the guide legal obligations regarding allergens in Romania
A valid email address associated with the account, to receive new order notifications
Activation of the desired order type: pickup (collection), delivery, or both simultaneously
The QR code generated and distributed to customers (printed, displayed digitally, or shared online)
An active Menivo subscription that includes the online ordering feature — check the available plans at menivo.io

Important note: Menivo's online ordering feature is designed to complement the QR digital menu experience. Orders are fully managed from the Menivo admin panel, and the customer does not need to download any app. To build a complete and optimized menu, check out our detailed guide: creating a restaurant menu in Menivo – step-by-step guide.

Useful resources for your digital restaurant

Guides, tutorials, and practical tips from the Menivo team

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How to add products to the menu

Complete guide for adding and managing products, with photos, prices, ingredients, and allergens. Read the tutorial →

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Nutritional values calculator

Automatically add nutritional information to each product and comply with legal requirements. Discover the calculator →

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Food allergens — why they matter

Understand the importance of correctly declaring allergens and how to quickly add them in Menivo. Read the guide →

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Increase your sales with Menivo

Practical strategies to attract more customers and increase the average order value. Read the article →

Enable online orders for your restaurant today

Thousands of restaurants in Romania already use Menivo to receive takeaway and delivery orders directly through the QR digital menu — no commissions, no additional apps.

Create your free Menivo account

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